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FOR ANY ENQUIRIES PLEASE CONTACT US! 

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DELIVERY

SHIPPING IN THE UK: 1-3 WORKING DAYS FROM DATE OF DISPATCH

SHIPPING TO THE EU: 7-14 WORKING DAYS FROM DATE OF DISPATCH

SHIPPING TO US/CANADA:  7-14 WORKING DAYS FROM DATE OF DISPATCH

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DATE OF DISPATCH: AS ITEMS ARE MADE TO ORDER/BY HAND, PLEASE ALLOW 3-8 WORKING DAYS FOR YOUR ITEM TO BE MADE FOR YOU.

YOU WILL RECEIVE EMAIL CONFIRMATION ONCE YOUR ITEM HAS BEEN DISPATCHED.

RETURNS POLICY

WE REFUND AND EXCHANGE WITHIN 12 DAYS OF THE ITEM BEING RETURNED TO US IN THE SAME CONDITION.

CUSTOM ORDERS ARE NOT ELIGIBLE FOR A REFUND. CUSTOM ORDERS ARE MADE TO REQUEST AND THEREFORE WILL BE UNSELLABLE. 

PLEASE DOWNLOAD THE RETURNS SHEET TO SEND OFF WITH YOUR ITEM.

PRIVACY POLICY

GENERAL INFORMATION

Your privacy on the Internet is very importance to us. As a customer using this site, we gather certain types of information about you. We ask that you review this policy to understand the measures we take to ensure your privacy. Queer Dye follows the requirements of the Data Protection Act, if you feel we are not doing so you should contact us by e-mail at info@queerdye.co.uk

INFORMATION WE GATHER

When you place an order with us we take certain personal information about you and / or the recipient to fulfil that order. We will collect details such as your name, billing address, delivery address, e-mail address, telephone number, product selections and order number. This is for the sole purpose of completing any orders you make and to ensure effective communication with yourself with regarding these transactions. We do not store any credit card details on our servers. All credit and debit card transactions take place automatically over a secure server. Third parties cannot see your card details as your information is encrypted using SSL.

 

EXTERNAL LINKS

This site may contain links to other sites. We are not responsible for the content or the privacy practices of these websites.

EXTERNAL COMMUNICATIONS

Queer Dye is securely connected to Smile - a point reward scheme. This is the only communications platform that will contact you on behalf of Queer Dye. You have control over participation, as sign up is required only by the Member. You have every right as a member to unsubscribe or delete your account, however, this will terminate all benefits to your account from the scheme.  

FUTURE POLICY CHANGES

This Privacy Policy was last changed on 16 Dec 2021 in line with GDPR guidelines. If any changes to the terms or conditions of the Privacy Policy, they will be posted here. Therefore you will always know what information we gather, how we might use that information and to whom we will disclose it. All changes or modifications are effective immediately.

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